FAQ

Frequently Asked Questions (FAQs) for Kanai.

We've put together this FAQ to help answer some of the most common questions that our customers have. If you don't see the answer to your question below, please don't hesitate to contact us for assistance.

  • What types of payment do you accept?

    We accept a variety of payment options, including credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

    • How can I check the status of my order?

      Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order through the shipping carrier's website. If you have any questions about the status of your order, please contact us for assistance.

      • Do you offer international shipping?

        Yes, we offer international shipping to many countries around the world. Please see our Shipping Policy page for more information.

        • What is your return policy?

          We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please see our Returns and Exchanges policy for information on how to initiate a return or exchange.

          • How can I contact customer service?

          You can contact our customer service team by email. Please see our Contact Us page for more information.

          • Do you offer gift cards?

            No, we do not offer gift cards. Please follow our Social Media for the newest Updates.

            • Can I cancel or change my order after it has been placed?

              We process orders quickly, so if you need to cancel or change your order, please contact us as soon as possible. While we cannot guarantee that we will be able to make changes to your order, we will do our best to accommodate your request.

              • Do you offer any discounts or promotions?

                Yes, we offer discounts and promotions from time to time. To stay up-to-date on our latest offers, please sign up for our newsletter or follow us on social media.

                • How do I know what size to order?

                  Please refer to our size chart for guidance on how to select the right size for your body type. If you have any questions about sizing or fit, please contact us for assistance.

                  • How do I care for my Kanai products?

                    Please refer to the care instructions on the product label or on our website for guidance on how to care for your items. If you have any questions about caring for your items, please contact us for assistance.